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Wellbeing Casework Coordinator

Student Affairs

Location:  City Centre Campus
Salary:  £29,221 to £31,761 per annum
Closing Date:  Thursday 31 January 2019
Interview Date:  Wednesday 13 February 2019
Reference:  012019-06


Birmingham City University is investing significantly in its mental health care for students by improving service provision and by educating staff and students to raise awareness. This role is a key addition to the Student Affairs specialist Counselling and Wellbeing team and its introduction complements the team’s changes in work methods. The revised service will improve the way in which students can access our services and will offer better support for staff who are in contact with students.

Student Affairs is seeking a Wellbeing Casework Co-ordinator to act as the frontline for the revised service, responding to mental health queries from students, and from staff assisting students in distress. The role holder will triage each enquiry to establish the nature and complexity of the case and allocate the relevant expert time of the Counsellors, Mental Health Advisers or Student Wellbeing Advisers. They will also offer immediate guidance and support and signpost people to appropriate services beyond those provided by Student Affairs.

The successful candidate will also draw on clinical expertise to track cases and prepare communication with GPs, NHS services etc. as required. They will manage the resources available to the team to ensure efficient use and to free up the time of our specialists to devote to student support. Our specialists are operating a Single Session Therapy model to ensure students are more likely to receive the right support when they need it.

Student Affairs encourages diversity. We welcome applications from all sections of the community, including disabled people and people who identify as LGBTQ+.

Please call Karin Qureshi on 0121 331 7759 for an informal conversation about the role and duties.

Further details:
Please note that this role is not capable of sponsorship under Tier 2 of the points based system.
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.


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