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IT Support Analyst (Permanent and Fixed Term)

IT Support Services

Location:  Multiple Campuses
Salary:  £29,951 to £32,555 per annum pro rata
(5% Shift Allowance available)
Posted On:  Friday 25 September 2020
Closing Date:  Friday 09 October 2020
Interview Date:  Monday 09 November 2020
Reference:  092020-326

We have a number of vacancies for experienced and self-motivated Support Analysts. One vacancy is a permanent role and there are two further roles which are fixed term for three years.

The roles will provide second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.

You must have a successful track record in a similar technical support role, including:

  • Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
  • Sound understanding of operating system security principles
  • Working knowledge of Audio Visual technologies
  • Knowledge of Apple, Linux and mobile operating systems
  • Working with a range of external suppliers

You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.

As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name to ensure a fair and transparent recruitment process.

Alternatively if you require the application in a different format please contact the Human Resources Department on 0121 331 6693.

Further details:

The University is committed to internationalism and diversity and welcomes applications from all countries, faiths and backgrounds.

It is each individual successful applicants responsibility to ensure that they have permission to work in the UK. Some applicants may require sponsorship from the University and a visa from UKVI to take up the role if successful. More information on this can be found here: https://www.gov.uk/check-uk-visa

Some roles are not capable of sponsorship because they do not meet the UKVI criteria relating to skill and salary level. If you are unsure as to whether you would require sponsorship if successful, or whether the role is capable of sponsorship, please contact us: RTinbox@bcu.ac.uk


 
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.
 

At Birmingham City University we are proud to be an equal opportunities employer.  All staff are expected to understand and enact the University’s commitment to ensuring equality, diversity and inclusion in our employment practice and in all that we do . This commitment is enshrined in our Core Values and is detailed in our Equality, Diversity and Inclusion in Employment Policy. The University values and celebrates the diversity of our staff and students; we welcome people from the many  different backgrounds and life experiences that reflect the students and the citizens we serve.  We are committed to equality of opportunity for all staff and actively encourage unique contributions, in particular from under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status

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