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View All Vacancies

Disability Assistant


Location:  Multiple Campuses
Salary:  £21,183 to £23,025 per annum
Closing Date:  Sunday 20 October 2019
Interview Date:  To be confirmed
Reference:  102019-436
The Disability Support Team provides advice, information and support to disabled applicants and students, and works with faculties and professional services to provide an accessible and inclusive environment. Delivering high quality disability support to our students entails a substantial amount of administrative work. We are seeking a colleague to join our friendly and dedicated team who can bring excellent administrative skills to our disability support for students and applicants.
As one of five Disability Assistants, you will play a key role in ensuring the University meets its duties towards disabled students under the Equality Act 2010 and in helping the University drive up the numbers of disabled students accessing support. You will provide a wide range of administrative support to the Disability Support Team in the maintenance of client records and funding details, booking appointments for advisers, corresponding with clients and preparing reports. You will also provide initial and ongoing advice to disabled students and applicants enquiring about disability support and Disabled Students’ Allowance applications.
Responsibilities include:
  • Responding to queries from disabled students, University staff, parents and external organisations, referring enquirers on to other members of the Disability Support and Wellbeing teams as appropriate
  • Creating and maintaining accurate, confidential chronological-ordered client files, in accordance with data protection and confidentiality policies
  • Arranging needs assessments, dyslexia screenings and diagnostic assessments and other appointments for students in liaison with other staff and external providers, including booking suitable rooms and making access arrangements where necessary
  • Analysing medical evidence, needs assessments and diagnostic reports to produce accurate Disability Support Summaries, Library Support Forms and to initiate the requisitioning of Non-Medical Help
  • Liaising with our partners in the provision of the Personal Assistance Scheme and supporting preparation for the audit of the University’s Personal Assistance Scheme
  • Providing signposting and initial advice at drop-in sessions for students making enquiries about disability-related issues or the progress of funding applications
  • Providing advice to applicants and potential applicants regarding disability support and funding, by telephone, email and face-to-face at recruitment events
  • Educated to GCSE level or equivalent including English and Mathematics at Grade C or above;
  • Experience of working within a busy office environment dealing with multiple tasks, queries, and deadlines;
  • Experience providing customer-facing services;
  • Extensive use of Microsoft Office packages, particularly Excel, Word, and Outlook;
  • Flexible attitude to working practices, and willing to work from any University site with little notice;
  • Willing and able to undertake some evening and/or weekend work.
  • Driven by excellent communication and customer service standards, particularly in relation to students;
  • Good working understanding of confidentiality and data protection issues;
  • Good attention to detail, and an ability to work within procedures and guidelines.
  • Level 3 Qualification, e.g. GNVQ or NVQ 3 Advanced in Administration;
  • Experience of working with disabled people;
  • Experience of higher education, or working with students or young people;
  • Knowledge of student funding arrangements;
  • Understanding of relevant equality legislation;
  • Familiarity of working with data.
The Disability Support Team at Birmingham City University sits within Quality Enhancement and Inclusion. This is a new approach to disability support and is intended to help ensure that accessibility becomes an integral part of the design and delivery of courses. The successful candidate will be part of a team of 17 professionals providing a high quality service to disabled applicants, students and colleagues across the University.
We welcome applications from all sections of the community, including disabled people and people who identify as LGBTQ+.

Please be aware that this position will require an Enhanced DBS disclosure, please contact HR for a confidential self-disclosure form should you wish to declare anything in advance of your application.

Further details:
Please note that this role is not capable of sponsorship under Tier 2 of the points based system.
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.


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