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View All Vacancies

Disability Support Officer


Location:  Multiple Campuses
Salary:  £29,221 to £31,761 per annum
Closing Date:  Sunday 27 October 2019
Interview Date:  To be confirmed
Reference:  102019-438
The Disability Support Team provides advice, information and support to disabled applicants and students, and works with faculties and professional services to provide an accessible and inclusive environment. We are seeking a Disability Support Officer to join us and lead high quality administrative support for our friendly and dedicated team.
Line-managing five Disability Assistants and our Personal Assistance Scheme (PAS) Assistant, you will also take a lead role in developing and implementing effective administrative and financial records and systems for the support of prospective and current disabled students. This includes the Personal Assistance Scheme, which we run with external partners, and is critical to the support of our disabled students.
Responsibilities include:
  • Lead on, and develop systems for, the administration of accurate financial records relating to the funding of disabled students’ support costs
  • Direct the maintenance and development of databases and accurate records regarding students supported by the Disability Support Team
  • Line-manage the Disability Assistants and PAS Assistant, contributing to recruitment and selection, creating an expectation of continuing professional development, and completing individual performance reviews and probationary assessments
  • Play a key role in ensuring that the Personal Assistance Scheme adheres to the relevant quality assurance framework and passes the annual audit to maintain BCU’s registration as suppliers of Non-Medical Help to our disabled students
  • Lead on the implementation and continuous improvement of effective systems for enquiry-handling from prospective and current students, parents, staff and external agencies including the drop-in service at City Centre and City South campuses
  • A first degree or equivalent
  • Significant administrative experience in a professional setting
  • Experience of managing people and projects
  • An ability to lead the development of processes and apply new technology
  • An ability to deal with confidential and sensitive information and to maintain confidentiality at all times and a sound understanding of confidentiality / data protection issues
  • Excellent IT skills including MS Office suite, an understanding of the principles of database enhancement and operation, and email / internet
  • Previous work in a disability support environment
  • Experience of providing high quality customer service in a similar senior administrative role
  • Working knowledge and understanding of the Equality Act 2010
  • Understanding of HE student funding, including Disabled Students’ Allowances
  • Staff recruitment and selection experience
  • Accountancy / book keeping qualification
The Disability Support Team at Birmingham City University sits within Quality Enhancement and Inclusion. This is a new approach to disability support and is intended to help ensure that accessibility becomes an integral part of the design and delivery of courses. The successful candidate will be part of a team of 17 professionals providing a high quality service to disabled applicants, students and colleagues across the University. We believe that universal design benefits everyone – come and work with us towards our vision of access for all, whether they have a declared disability or not. 
We welcome applications from all sections of the community, including disabled people and people who identify as LGBTQ+.

Please be aware that this position will require an Enhanced DBS disclosure, please contact HR for a confidential self-disclosure form should you wish to declare anything in advance of your application.

Further details:
Please note that this role is not capable of sponsorship under Tier 2 of the points based system.
Please note on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.  We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.


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